Frequently asked questions

Bookings


Do I have to be a Grünhof member to book meeting rooms & event space?

No, even as a non-member, all meeting rooms and event spaces at our 3 locations can be booked.


How can I book meeting rooms and event spaces?

All meeting rooms can be booked directly via the website www.gruenhof.org. Event spaces and photo shoots can be requested directly.


I have not received a booking confirmation, what to do?

Without a booking confirmation there is no valid booking. If you book a room with us for the first time, you have to verify your email address once by mouse click. Only then you will receive your booking confirmation. (Check spam folder)


How can I get a quote without making a direct binding booking?

In this case, check the box "I would like an official quote" in the 3rd step ("Contact & Billing Details") of the booking process.


When do I have access to the meeting room?

Depending on the booking situation, the room will be available for you at least 15 minutes before the start of the booking period.


What if I need the room for longer?

If the meeting room is not in use after you, you can log in to the community booking tool and edit your bookings under the "Services & Tariff" section. If you need help, contact our team and we will adjust the booking period and cost accordingly.


Can I rent your event space for a private event?

Only business events can take place in the Kreativpark. For private events, only the Baumraum at the Belfortstraße location is available from 7 p.m. on weekdays and all day on weekends.


How and when will I receive my invoice?

The invoice will be sent by mail at the latest at the end of the month of the booked service.


What are the payment options?

Payment is usually made by bank transfer. In exceptional cases, credit card payment is also possible. Payment on site in cash, by EC or credit card is not possible.


What are the regular opening hours?

All three locations are open Monday to Friday from 9:00 - 18:00. During this period, staff is always on site to attend to your booking or to receive external customers.


Are bookings possible outside regular opening hours?

Yes, bookings outside regular opening hours are possible. Sometimes an additional fee of 30€/net will be charged.


Are drinks and food offered?

Hot and cold drinks are available at all locations. These will be charged according to consumption. Exclusively at the Kreativpark location, there is beverage catering in the room for 5 or more people. It is also possible to pre-order a fruit basket or baked goods. You can find a detailed catering overview here.


Can I bring my own drinks or food?

Bringing and consuming your own drinks and food is not permitted in the meeting room.


Can I bring pets?

Pets are unfortunately not allowed in our meeting rooms for hygienic and allergological reasons.


Are the spaces barrier-free?

Meeting rooms Play 1, Play 3, Play 4 and Popup 1 are not accessible; all event spaces are accessible.


What are the cancellation fees?

All information about our cancellation policy can be found in our terms and conditions here.


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