Frequently asked questions
Bookings
No, even as a non-member, all meeting rooms and event spaces at our 3 locations can be booked.
All meeting rooms can be booked directly via the website www.gruenhof.org. Event spaces and photo shoots can be requested directly.
Without a booking confirmation there is no valid booking. If you book a room with us for the first time, you have to verify your email address once by mouse click. Only then you will receive your booking confirmation. (Check spam folder)
In this case, check the box "I would like an official quote" in the 3rd step ("Contact & Billing Details") of the booking process.
Depending on the booking situation, the room will be available for you at least 15 minutes before the start of the booking period.
If the meeting room is not in use after you, you can log in to the community booking tool and edit your bookings under the "Services & Tariff" section. If you need help, contact our team and we will adjust the booking period and cost accordingly.
Only business events can take place in the Kreativpark. For private events, only the Studio 52 at the Belfortstraße location is available from 6 p.m. on weekdays and all day on weekends.
The invoice will be sent by mail at the latest at the end of the month of the booked service.
Payment is usually made by bank transfer. In exceptional cases, credit card payment is also possible. Payment on site in cash, by EC or credit card is not possible.
All three locations are open Monday to Friday from 9:00 - 18:00. During this period, staff is always on site to attend to your booking or to receive external customers.
Yes, bookings outside regular opening hours are possible. Sometimes an additional fee of 30€/net will be charged.
Hot and cold drinks are available at all locations. These will be charged according to consumption. Exclusively at the Kreativpark location, there is beverage catering in the room for 5 or more people. It is also possible to pre-order a fruit basket or baked goods. You can find a detailed catering overview here.
Bringing and consuming your own drinks and food is not permitted in the meeting room.
Pets are unfortunately not allowed in our meeting rooms for hygienic and allergological reasons.
Meeting rooms Play 1, Play 3, Play 4 and Popup 1 are not accessible; all event spaces are accessible.
All information about our cancellation policy can be found in our terms and conditions here.
Coworking
If you regularly need a place to cowork, please send us a message via the "REQUEST INFO" button of your desired tariff. You will then receive further information about membership from us.
Or register directly for a free trial day including an information tour - you will then receive a link to conclude a contract.
Of course! Flexible upgrades or downgrades are possible for all FlexDesk tariffs. If you need more coworking days and want to switch to a higher rate, you can do so directly from the following month. A notice period of one month to the end of the month applies to downgrades. Simply send us a short email and we will make the changes accordingly.
Yes! If you only want to spend a day in coworking every now and then, you can simply book a day ticket. This is available for all locations and can be booked in advance or on site at short notice.
A membership is worthwhile if you want to cowork more than 2-3 days a month or want to benefit from the community advantages. More information in the previous question/answer.
Our opening hours are Monday to Friday from 9 am to 6 pm. Contact persons are also on site during this time.
If you want to cowork outside opening hours, you can do so with a 24/7 key. With FixDesk and Teamspace as well as the full-time FlexDesk membership, access is included. With all other FlexDesk tariffs, you have the option of booking 24/7 access as an additional service.
Around half of our FlexDesk workstations at all three locations are currently equipped with a monitor. You can use this at no extra charge - first come, first served.
Unfortunately, you cannot set up your own monitor at our office permanently.
If you would like to always work at the same desk, where you can set yourself up and leave your equipment such as a monitor on site, we recommend a FixDesk. You can find more information here.
Of course, regular phone calls and video calls are part of everyday life in today's working world. All three locations have modern, soundproofed and ventilated telephone booths for this purpose. There are also peripheral areas and alcoves where you can retreat if all the phone booths are occupied.
If you would like to hold a longer meeting, use an external screen and/or discuss with several people on site, we recommend booking a meeting room. You can find more information here.
Pets are not allowed in our coworking locations for hygienic and allergological reasons.
All FlexDesk memberships have a notice period of one month (to the end of the month). For example, if you inform us of your decision to terminate your Grünhof membership on March 7, the contract will expire on April 30. The same contract end date applies if you cancel on March 31.
The notice period for FixDesk contracts is two months, for Teamspaces three months to the end of the month.
If you already have a Grünhof membership, you will find (almost) all the information about your membership in the Community Tool. You will have received the link for this in your welcome e-mail.
Unfortunately, we are unable to provide parking spaces at the Grünhof Belfortstraße and Grünhof Augustinerplatz locations. These locations are easily accessible by public transport, and there are also several multi-storey car parks and garages around the city centre.
At Kreativpark Lokhalle, we have 14 adjacent parking spaces for our coworking and room booking customers. The car parks cannot be booked or reserved.